Gemstar guide plus not updating
My GUIDE menu looks slightly changed so i do believe there was an update by Gemstar that may have helped cause the problem.
I have been dealing with the sudden loss of the guide system for a client and I have seen TVs erronously replaced under extended service over this problem.
The workaround for consumers in the meantime is to unplug their TVs and plug them back into the wall.
Please feel free to refer fellow RCA consumers experiencing this problem to Thomson/RCA's support centers.
The program or ad may have started airing in the last couple of weeks.
RCA engineers are analyzing the broadcasts of a few stations reported to cause the problem, and once they've pinpointed the problem they will follow up with the Station(s) to correct the issue.
In fact claimed that the tv was equipped with the info and they had nothing to do with the downloading of listings(which is not true because they must have to provide some type of listing for the channel line up to work).Once RCA's engineering has pinpointed the problem they will follow up with the Station(s) to correct the issue.Their call centers in Canada and US are letting people know that RCA is still investigating this problem.Gemstar has not changed anything in the way of transmitting listings to its program guide either.In any case we followed up with Thomson/RCA's engineering about these reports.